Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below:
Shipping Processing Time
Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after your order has been placed. You will receive a confirmation email once your order has been shipped.
Shipping Methods and Costs
We offer various shipping methods depending on your location. Shipping costs will be calculated at checkout based on the shipping method and destination.
Domestic Shipping (within [Your Country])
- Standard Shipping: 3 days,
- Expedited Shipping: 3 days,
- Free Shipping: Orders over $100 are eligible for free standard shipping.
International Shipping
We also offer international shipping to select countries. Shipping times and fees vary depending on the destination. Please note that customers are responsible for any customs duties or taxes that may apply to international shipments.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery. Please note that tracking information may take 24-48 hours to update.
Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or lost packages due to incorrect address information.
Lost or Damaged Items
If your order is lost or damaged in transit, please contact us within 3 days of receiving the shipping notification, and we will assist in resolving the issue. We are not liable for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.
Returns and Exchanges
For information about returns and exchanges, please refer to our [Return Policy] page.
Questions or Concerns
If you have any questions about shipping, feel free to contact us at info@deepsleep.com.co . We are here to help!